Last updated: 13 September 2026
1. About These Terms
These Terms & Conditions govern all bookings, enquiries and services provided by GEMLYNK Holidays ("GEMLYNK", "we", "us", "our"), a travel agency based in Goregaon, Mumbai. By making an enquiry, confirming a booking, or making a payment to us, you accept these terms on behalf of yourself and all travellers included in your booking.
2. Our Role
GEMLYNK Holidays acts as a travel agent and booking facilitator, arranging flights, hotels, cruises, transfers, visas and related services on your behalf with third-party suppliers (airlines, hotels, cruise lines, ground handlers, visa facilitation centres, insurers and other vendors). Your contract for each individual travel service is ultimately with the relevant supplier, and their terms and conditions, fare rules and cancellation policies will apply in addition to ours.
3. Enquiries & Quotations
Itineraries and prices shared in response to an enquiry are indicative and subject to availability at the time of confirmation. Prices are not guaranteed until full or partial payment is received and a booking is confirmed in writing.
4. Bookings & Payments
- A booking is confirmed only once the required deposit or full payment (as communicated at the time of booking) is received.
- Balance payments must be made by the due date specified in your invoice; late payment may result in cancellation of the booking and loss of deposit.
- All prices are quoted in Indian Rupees (INR) unless stated otherwise, and are subject to applicable government taxes, GST and foreign exchange fluctuation until fully paid.
- Airfares and certain hotel rates can change without notice until ticketed or booked; we will inform you of any material change before proceeding.
5. Cancellations & Refunds
Cancellation charges vary by supplier and are governed by the individual policies of airlines, hotels, cruise lines and other vendors — many of which include non-refundable components. On receiving a cancellation request, we will inform you of the applicable charges before processing it. Any refund due will be processed only after we receive the corresponding refund from the supplier, and our own service fees, where applicable, are non-refundable.
6. Amendments
Changes to confirmed bookings (dates, names, routing) are subject to supplier approval and may attract amendment fees or fare differences. Not all bookings can be amended once confirmed.
7. Visa, Passport & Travel Documentation
We provide visa consultation, documentation guidance and application assistance as described on our website. However:
- Visa approval is at the sole discretion of the relevant embassy, consulate or immigration authority — we cannot guarantee approval, processing time, or outcome.
- It is the traveller's responsibility to ensure their passport, visa and other travel documents are valid, accurate and meet the entry requirements of their destination and any transit countries.
- Any loss, expense or missed travel arising from incomplete, incorrect or late documentation supplied by the traveller is not the responsibility of GEMLYNK Holidays.
8. Travel Insurance
We strongly recommend travel insurance covering trip cancellation, medical emergencies, baggage loss and related risks for every trip. Where insurance is arranged through us, the terms of the insurance provider apply, and claims are handled directly with the insurer.
9. Health, Safety & Travel Advisories
Travellers are responsible for checking government travel advisories, health and vaccination requirements, and local regulations for their chosen destination prior to travel. We will share relevant advisories where we become aware of them, but final responsibility for compliance rests with the traveller.
10. Liability
GEMLYNK Holidays exercises reasonable care in selecting reputable suppliers, but we are not liable for the acts, omissions, delays, or default of any third-party supplier, including airlines, hotels, cruise lines, transport operators or visa authorities. We are also not liable for losses arising from circumstances beyond our reasonable control, including those described under Force Majeure below.
11. Force Majeure
We are not responsible for failure to perform any obligation due to causes beyond our reasonable control, including natural disasters, extreme weather, pandemics, war, civil unrest, strikes, government action, or airline/supplier failure. In such cases, supplier cancellation and refund policies will apply.
12. Client Conduct
Travellers are expected to comply with the rules, conduct standards and check-in requirements of airlines, hotels, cruise lines and other suppliers. GEMLYNK Holidays is not liable for denial of boarding, service, or accommodation resulting from a traveller's own conduct or non-compliance.
13. Accommodation, Meals & Baggage
Accommodation: Hotels are confirmed as per the category specified in your itinerary. Check-in and check-out times are set by each property, not by us. Room allocation, floor, view and bed configuration are at the hotel's discretion. Triple rooms in most international hotels are a twin room with a rollaway or mattress rather than three full beds.
Meals: Meals are provided as specified in the itinerary. Special dietary requirements (vegetarian, Jain, allergies, medical diets) must be advised in writing at the time of booking; we will pass these to suppliers but cannot guarantee availability at every destination.
Baggage: Baggage allowances are set by airlines and may vary by carrier, route and fare class. Excess baggage charges are payable directly by the traveller. Travellers are responsible for their own baggage and personal belongings throughout the journey; GEMLYNK Holidays is not liable for loss, theft or damage to baggage or valuables.
14. Shopping & Optional Purchases
Any shopping undertaken during a trip, whether at a stop included in the itinerary or otherwise, is entirely at the traveller's own discretion and risk. GEMLYNK Holidays does not sell these goods, does not guarantee quality, authenticity, pricing or export eligibility, and is not party to any such transaction. Disputes regarding purchases must be taken up directly with the seller.
15. Optional Activities
Optional tours, excursions and activities booked locally, whether suggested by us or arranged independently, are provided by third-party operators under their own terms. Participation is voluntary and at the traveller's own risk, and any related payment is a matter between the traveller and that operator.
16. Foreign Exchange
Where we assist with foreign exchange, the transaction is carried out through an authorised dealer in accordance with RBI regulations and the Liberalised Remittance Scheme. Rates quoted are indicative and are confirmed only at the time the transaction is executed. Travellers are responsible for complying with applicable currency declaration and limit requirements.
17. Flight Bookings
Air tickets are subject to the fare rules, conditions of carriage and schedule changes of the operating airline. Once issued, most tickets are non-refundable or carry cancellation charges set by the airline. Schedule changes, delays, cancellations, overbooking and denied boarding are governed by the airline's policy, and any compensation is payable by the airline, not by GEMLYNK Holidays. It is the traveller's responsibility to reconfirm flight timings and to arrive at the airport with adequate time for check-in and immigration.
18. Website Content
All content on this website, including text, images, itineraries and the GEMLYNK Holidays logo, is the property of GEMLYNK Holidays or its licensors and may not be reproduced without permission. Destination photography is used for illustrative purposes.
19. Governing Law & Jurisdiction
These terms are governed by the laws of India. Any disputes arising from a booking or these terms will be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.
20. Grievance Redressal & Contact
If you have a complaint about any booking or about how your information has been handled, please write to us at the address below. We aim to acknowledge every complaint within 48 hours and to resolve it within 30 days of receipt.
Grievance Officer
Email: gemlynk@gmail.com
For all other questions regarding these Terms & Conditions, contact us at:
GEMLYNK Holidays
Flat No. 106, 1st Floor, Gulmohar CHS Ltd, Aarey Cross Road, Goregaon West – 400104
Email: gemlynk@gmail.com
Phone: +91 98199 20466