Privacy Policy

1. Introduction

GEMLYNK Holidays ("GEMLYNK", "we", "us", "our") is a travel agency based in Goregaon, Mumbai, offering outbound holidays, luxury FITs, MICE, visa assistance, flights, hotels and customised itineraries. This Privacy Policy explains what personal information we collect through our website and enquiry channels, how we use it, and the choices you have.

By submitting an enquiry, filling our contact form, or otherwise sharing your details with us, you agree to the collection and use of information as described here.

2. Information We Collect

When you make an enquiry or booking with us, we may collect:

• Name, phone number and email address
• Preferred destination, travel dates and number of travellers
• Type of holiday and budget range
• Passport, visa and identification details, where required to process a booking or visa application
• Payment-related information necessary to process bookings (handled via our banking or payment partners — we do not store full card details)
• Any other information you choose to share with us in your message

Our website may also collect standard technical data such as browser type, device information and pages visited, for the purpose of maintaining and improving the site.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and prepare travel proposals or quotations
• Process bookings for flights, hotels, cruises, transfers and other travel services
• Assist with visa consultation, documentation and applications
• Communicate booking confirmations, itinerary updates and travel advisories
• Improve our services and website experience
• Send occasional offers or updates, where you have not opted out

4. Sharing of Information

Arranging travel necessarily involves sharing relevant details with third parties. We may share your information with:

• Airlines, hotels, cruise lines, ground handlers and other travel suppliers, to complete your booking
• Visa facilitation centres and consular authorities, where you have requested visa assistance
• Payment gateways or banking partners, to process payments
• Insurance providers, where travel insurance is arranged on your behalf

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies or similar technologies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect certain website features.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including any ongoing bookings, legal, accounting or regulatory requirements.

8. Your Rights

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

• Request access to a summary of the personal data we hold about you and how it is processed
• Request correction of inaccurate or incomplete data, or completion of data that is out of date
• Request erasure of your personal data, where we are no longer required to retain it
• Withdraw consent to processing at any time, noting that this may prevent us from completing an ongoing booking
• Nominate another person to exercise these rights on your behalf in the event of death or incapacity
• Raise a grievance with our Grievance Officer, and thereafter with the Data Protection Board of India

We may need to retain certain records after a request, where required by law, tax regulations, or to complete or evidence a booking already made. To exercise any of these rights, contact us using the details below.

9. Children's Privacy

Our services are intended for use by adults arranging travel, including on behalf of family members. We do not knowingly collect personal information directly from children.

10. International Transfers

Arranging travel outside India necessarily involves sharing your details with hotels, airlines, ground operators, insurers and visa authorities located in your destination country. By asking us to make a booking, you consent to your information being transferred to those parties for that purpose. We share only what is required to complete the booking.

11. Marketing Communications

If you have enquired with us or travelled with us, we may occasionally send you offers, itineraries or travel updates by email, phone or WhatsApp. You can opt out at any time by replying to any message or writing to us, and we will remove you from marketing lists. Opting out of marketing does not affect service messages relating to a booking you have already made.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "last updated" date.

13. Grievance Officer & Contact

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, the contact details of our Grievance Officer are set out below. We aim to acknowledge every grievance within 48 hours and resolve it within 30 days.

Grievance Officer
Email: gemlynk@gmail.com

For all other questions about this Privacy Policy or how your information is handled, contact us at:

GEMLYNK Holidays
Flat No. 106, 1st Floor, Gulmohar CHS Ltd, Aarey Cross Road, Goregaon West – 400104
Email: gemlynk@gmail.com
Phone: +91 98199 20466